Safety on Velor
Report a problem. We act on every report.
Anyone can report content on Velor — you do not need an account. Every report is reviewed by a person, and content that breaks our rules is removed, normally within 24–48 hours of your report. Reports are confidential: the person you report is never told who reported them.
What we act on
Counterfeit or prohibited items, attempts to move a sale off Velor or share personal contact details, spam and misleading claims, abusive or inappropriate content, and anything that raises a safety concern — above all, anything involving a child, which is escalated immediately. The full rules sellers agree to are published in our seller rules and terms. You can also report from the page itself: every listing, review, message and live stream on Velor carries its own report link.
Report content
Works with or without a Velor account.
Appeal a decision
If your content was removed, your listing rejected, your stream ended, or your account restricted and you believe we got it wrong, tell us here. Appeals are decided by Velor's named safety owner — not by the automated system that made the original decision — and you'll get the outcome by email.
Urgent or offline
For anything urgent, email customerservice@velorcommerce.co.uk. If a child is at immediate risk anywhere, contact your local police first. Safety on Velor is owned by a named director of Velor Commerce Ltd (Company No. 17268133) and reporting routes are reviewed regularly as part of our UK Online Safety Act compliance.